RENSINO FURNITURE

Q1. Do I have to order minimum quantity of your products?

A: Yes, a minimum order quantity is required on most products. Usually, we can give you the better price for the larger order. However, how much discount we can offer you also depends on the products themselves. We suggest you to purchase in full container for best value and discount.

Q2. Is there warranty provided on the products? If so, for how long and what does it cover? Is it product replacement or refund?

A: 1-year warranty for product under normal use and care. We’ll maintain it without delay if our product broke in natural factor within one year.

Q3. How long is the production time?  

A: It is according to quantity of your order. Usually, it takes 7-20 workdays.

Q4. What type of weather can they withstand, temperatures, snow, rain, etc?

A: Rensino outdoor furniture can be left outdoors, uncovered, all year round. If you choose to cover your furniture outdoors during the winter then you should use a material that allows the wood to breathe.

Q5. With regards to the cushions: What type of foam is used in the cushions? What material are the cushion covers made out of- can these be changed and washed? Are extra cushions and or covers available to order separately? Can the cushions withstand being out in the rain and for how long?

A: The materials of cushion we used are dedicated foam and water-proof Terylene. You can order our cushions and covers separately. Our cushions can withstand being out the rain. You can leave it in outdoor for about 2-3 years.

One of the best ways to maintain your cushion or parasol fabrics is to hose them off on a monthly basis during the summer season with clean water. This practice will help prevent dirt from becoming deeply imbedded in the fabric and eliminate the need for more vigorous cleaning at a later date. In most environments thorough cleaning will be needed every year prior to the summer season.

Q6. How long is the service life of the outdoor furniture?

A: The service life of rattan furniture is approximately 4-5 years, and wooden furniture’s is approximately 5 years, if you leave it outdoors.

Q7. How does your company ensure the quality?

A: We have very strict production processes and the quality of our product can be checked by international QC institutions. Buyers can use the confirmed samples as the standard.

Q8. How often does your company change your online category?

A: Some of our products will always be available while we constantly update our products to meet the changing needs of customers. Once there are products newly developed, we add them to our category and remove those out-dated products.

Q9. Can I order just tables or chairs? Can I choose different chairs rather than how you have them shown?

A: Most of the Rensino patio furniture is sold completely individually. That means you can order chairs and tables separately or mix and match tables and chairs to create some patio sets that captures the look you desire perfectly. A few items are sold as sets.

Q10. Can you accept buyer’s own designs?

A: Yes, we can, as long as it is possible to be applied to our situation. Just send us your designs by e-mail or fax, complete it with the measurement you prefer then we will carry on.

Q11. Who will arrange shipment? How long does the shipping take?

A: We will arrange the shipment if the customer request. The approximate shipping time by sea is 15-30 days.

Q12. Do you or the customers pay for the shipping?

A: It is the customer who pays for the shipping. The price we quote doesn't include transportation fees. However, we can provide customers with the most economic rates on shipping among different ways of shipping.

Q13. Before sending my deposit, I would want to come and look at the factory and goods, will that be a problem?

A: we welcome all of our clients or independent agents to look at our factory and goods. You will have more confidence in us through visiting our factory.

Q14. How do I pay?

A: Please transfer (T/T) the payment from your bank to our bank. 50% deposit is needed within 5 days after the buyers confirm their orders. The balance payment must be paid right before the shipment.

Q15. How do you start the order?

A: We will start your order after receiving the down payment which is 50% of total payment. When order is finished, we will email you the digital photo for your confirmation. We will deliver the goods to you after receiving the balance payment.

If the order is very urgent, 100% down payment is preferred.

Q16. What do I do if I am not satisfied?

A: No matter you are not satisfied with our products or with our service, please immediately dial the after-sales telephone for 0086-20-28912010, and our after-sales service staffs will try our best to deal with it promptly and fairly.

Q17. What do I do if there are goods missing?

A: Please notify us of the problem ASAP, so that we can investigate into the matter and take corresponding measures to solve the problem.

Q18. Who can I contact if I want to get further information?

A: You have two ways to make an inquiry.

1. Please fill in our contact form first with the required details, or send email to us. We will reply your message as soon as possible.

2. Contact with our sale consultant by online service system or by telephone.